Door-to-Door Domestic Courier

Full Terms of Carriage available on the respective websites.

3@1 T’s & C’s
DHL T’s & C’s
MDS Collivery T’s & C’s

Insurance is NOT automatically included. All articles are carried at the risk of the owner of the article. Customer has the option to select limited insurance at an additional fee.

Packaging is the sole responsibility of the customer. The customer is responsible for ensuring the packaging is adequate and strong enough to safeguard the contents.

Restricted & Prohibited Goods:
The Customer is to ensure that parcel does not contain prohibited or dangerous items.
Several goods are prohibited for local and international transport; some are due to safety, health risks and trade embargoes.
We highly recommend that you do not try to ship these goods. If you do, please take into account that you may have to deal with surcharges, delays and even confiscation by the concerning authorities. Please note that the following list applies to all modes of transport.

Should you have any doubts or questions regarding the possibilities of shipping your consignment, please contact us! Our agents will provide you with advice concerning any possible restrictions.

PROHIBITED GOODS

Animal skin and fur, Animal organs and parts, Animal products like Ivory or any ivory products, Human remains, Items with a particularly high value such as artworks, antiques, precious stones, gold and silver, Money / Keys / Transferable securities / Payment, Dangerous and Hazardous Goods, Fireworks, Fire extinguishers, Fluids such as adhesives and paint, Weapons such as Firearms, Swords, Knives, Live animals, Perishable goods including plants and seeds, Tobacco and tobacco products / Drugs / Medications / Alcohol, Pornographic material

DANGEROUS GOODS

Due to safeguarding our customers’ interest, we do not accept any substances or items classified as dangerous.

Should you have any doubts or questions regarding the possibilities of shipping your consignment, please contact us! Our agents will provide you with advice concerning any possible restrictions.

Acids, Aerosol Cans, Ammunition, Batteries, Bleaching Powder, Chlorine, Corrosive Agents, Detergents, Dry Ice, Explosives, Fertiliser, Fire Lighters, Fireworks, Flammable Material, Gas Cylinders, Grenades, Instruments Containing Mercury, Lighter Fuel, Magnetised Material, Matches, Paint, Pesticides, Poisons, Radioactive Material, Resin, Thermometers, Thinners

RESTRICTED GOODS

With regards to restricted goods, we will only allow a limited liability when sending this type of product.
When shipping any of the items below, all goods must be packaged according to our packaging policy.

• Engines – Generators or components containing oil. Engines weighing less than 35kgs must be packaged with foam padding inside a robust and sturdy carton. Engines over 35kgs need to be packaged with foam padding inside an enclosed wooden crate. ALL OIL MUST BE DRAINED. Should any fluid leak onto other consignments you will be liable for the damage done.
• Furniture (except when flat-packed). Furniture must be disassembled and then wrapped in layers of bubble wrap and foam padding inside the flat pack.
• We will not ship Glass / Ceramics / Porcelain / Marble / Resin / Stone – or any product containing any of these materials including items like glass showers screens.
• Electronics such as Computers / Laptops / Monitors / TFT screens. If possible, the items should be packed in their original packaging and box. If this is not possible, then they must be wrapped in layers of bubble wrap and foam padding inside a strong plain, sturdy box. For your safety ensure than there are no identifying marks on the carton.
• Televisions / LCD Screens / Plasma screens / projectors. If possible, the items should be packed in their original packaging and box if possible. If this is not possible, then they must be wrapped in layers of bubble wrap and foam padding inside a strong plain, sturdy box. For your safety ensure than there are no identifying marks on the carton.
• Musical instruments must be in their hard case and wrapped in multiple layers of bubble wrap. The case should then be packed inside a strong, sturdy box to provide extra protection and security during transit

PACKING TIPS

When sending your goods with a courier company, your shipment will be handled numerous times before arriving at its destination. It is vital to pack your shipment correctly for the rigorous journey that your parcel is about to take.

1. Don’t Overload your Box.
   It is safer to pack multiple items individually (if possible) and to use more than one box if needed.
2. The Original Packaging Material/Boxes
   Items such as DVD players, TV’s, computers, electronics, and electrical equipment, is best to ship in the original packaging or purchase packaging material and boxes. Bubble-wrap is essential for fragile items.
3. Protecting Your Contents
   Whatever packaging material you decide to use, make sure that there is enough cushioning material surrounding the contents, so the contents don’t move around if the box is shaken or bumped. Industry-standard is that all items are packaged to withstand a one-metre drop.
4. Secure Your Parcel
   Do not use masking tape, duct tape, sellotape, or string to close your box. Use wide pressure-sensitive plastic tape. Tape around the box and along the seals to stop the box opening during transit.

Please note that these are generic guidelines. Request assistance if you are unsure of the correct procedure.